Terms & Conditions

Application

These terms and conditions govern reservations made at Taj Signature Hotel and the provision of accommodation and related services at both of our Islamabad properties, being Plot 3-D, G-7 Markaz, and Plot 15, Main Jinnah Super, opposite Dubai Islamic Bank, F-7 Markaz. They also govern use of this website.

By making a reservation, by staying with us, or by using this website, you accept these terms. In these terms, “the Hotel”, “we”, “us” and “our” refer to Taj Signature Hotel; “you” and “the Guest” refer to the person making the reservation and to each person staying under it.

Where a reservation is made through a third-party travel platform, the terms of that platform apply in addition to these, and its cancellation terms apply in place of ours.

Reservations

A reservation may be made by telephone to either front desk, by WhatsApp, or by submitting an enquiry through this website.

The person making the reservation must be at least eighteen years of age and assumes responsibility for the reservation and for the conduct of every person staying under it.

We reserve the right to decline any reservation at our discretion, and to require a deposit or advance payment in respect of group reservations, extended stays, or reservations falling within periods of high demand.

Rates, Taxes and Charges

Rates displayed on this website are indicative and are quoted per room, per night. They include breakfast for the guests occupying the room. Applicable taxes are additional to the quoted rate.

Rates vary according to season and availability. Periods of high demand, including wedding season, conference periods, public holidays and the days preceding Eid, affect both availability and price at both properties. The rate confirmed to you by the front desk at the time of reservation is the rate that applies to your stay.

The following additional charges apply where the relevant service is requested:

• Additional mattress, subject to availability — PKR 3,000 plus tax, per night
• Airport transfer, one way — PKR 15,000
• Airport transfer, arrival and departure booked together — PKR 25,000

Payment is due at the Hotel unless otherwise agreed in advance. We accept the payment methods current at the time of your stay, details of which are available from reception.

Arrival and Departure

Check in is available from 1:00 PM. Check out is at 11:30 AM. Reception is staffed twenty-four hours at both properties, and arrival at any hour may be accommodated.

Early check in and late check out may be arranged where occupancy permits. Such arrangements are not guaranteed and must be requested in advance of arrival. Where a room is occupied materially beyond the agreed departure time without prior arrangement, a further night may be charged.

Identification

A valid Computerised National Identity Card is required from every adult guest at check in, as required of hotels operating in Pakistan. Guests who are not Pakistani nationals are required to present a valid passport.

Cancellation, Amendment and Non-Arrival

Cancellation and amendment terms are confirmed to you at the time of reservation and vary according to the rate, the season, and the length of stay. You are asked to notify the front desk of any change to your plans at the earliest opportunity.

Where a reservation is neither honoured nor cancelled in accordance with the terms confirmed to you, we reserve the right to charge in respect of the first night and to release the room for resale.

Reservations made through third-party travel platforms are subject to the cancellation terms of the platform through which they were made, and any cancellation must be effected through that platform.

Rooms and Occupancy

Rooms are allocated by category and not by individual room number. Requests for a particular floor, aspect, view, or for adjoining rooms are noted and accommodated wherever possible, but cannot be guaranteed and remain subject to occupancy on the day of arrival.

Occupancy is limited to the number of guests confirmed at the time of reservation. Any additional guest must be declared to reception on arrival and may attract an additional charge. We reserve the right to decline occupancy in excess of the capacity of the room.

Photographs and video appearing on this website are representative of the room category depicted. Individual rooms within a category may differ in layout, aspect and furnishing.

Conduct of Guests

Guests are asked to have regard to the comfort of others, particularly during the night. We reserve the right to refuse service, to terminate a stay, and to require a guest to vacate the premises without refund where conduct is unlawful, unsafe, or materially disruptive to other guests or to our staff.

Smoking is permitted only in areas designated for that purpose. Guests are asked to enquire at reception on arrival.

Guests are responsible for any loss of or damage to Hotel property occasioned during their stay, whether by themselves or by any person admitted by them, and the cost of repair or replacement may be charged to the room.

Guests’ Property

Guests are asked not to leave valuables unattended in guest rooms or in public areas of either property. Save to the extent that loss or damage arises from our own negligence, the Hotel does not accept liability for loss of or damage to the property of guests.

Property left behind on departure will be held for a reasonable period and may be collected from reception. We are unable to accept responsibility for items not reclaimed within that period.

Parking

Parking is provided without charge to guests at both properties, and valet service is available. Vehicles and their contents are left entirely at the risk of the owner, and the Hotel accepts no liability in respect of them.

Restaurants and Room Service

Our restaurants serve from 6:00 AM until 1:00 AM daily and are open to guests of the Hotel and to members of the public alike. Breakfast is included in the rate for guests staying with us.

Tables cannot be held indefinitely, and reservation in advance is recommended during weekend evenings and periods of high demand. Room service operates from the kitchens at each property in accordance with the schedule current at the time of your stay.

Services and Facilities

Wireless internet access is provided without charge throughout both properties as a convenience to guests. It is provided on an as-available basis and we are unable to guarantee uninterrupted or fault-free service.

Housekeeping, room service and other facilities operate in accordance with the schedules current at the time of your stay. We reserve the right to vary, suspend or withdraw any facility where necessary for maintenance, safety or operational reasons.

Matters Beyond Our Control

We are not liable for any failure or delay in providing accommodation or services where such failure or delay arises from circumstances beyond our reasonable control, including interruption to power or water supply, action or restriction imposed by government, civil disturbance, industrial action, or natural event.

In such circumstances we will take such steps as are reasonable to assist affected guests, including assisting in securing alternative accommodation where it is available.

Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud, or for any other liability that may not lawfully be excluded or limited.

Subject to the foregoing, our liability in respect of any reservation is limited to the total sum paid or payable in respect of that reservation, and we are not liable for indirect or consequential loss of any description.

This Website

We take care to ensure that information appearing on this website is accurate at the time of publication. Rates, availability, photographs, facilities and other particulars are subject to change without notice, and nothing appearing on this website constitutes a binding offer.

The content of this website, including text, photographs, video and design, is the property of Taj Signature Hotel and is protected accordingly. It may not be reproduced, distributed or used without our prior written permission.

Governing Law and Jurisdiction

These terms and any matter arising from them are governed by the laws of the Islamic Republic of Pakistan. The courts of Islamabad have exclusive jurisdiction in respect of any dispute.

Amendment

We may amend these terms from time to time. The version in force at the date of your reservation is the version that applies to it. The effective date shown at the head of this document indicates when these terms were last revised.