Privacy Policy

Who We Are

Taj Signature Hotel operates two hotel properties in Islamabad, Pakistan. The first is situated at Plot 3-D, G-7 Markaz, Islamabad. The second is situated at Plot 15, Main Jinnah Super, opposite Dubai Islamic Bank, F-7 Markaz, Islamabad. This website, tajsignaturehotels.com, is owned and operated by us.

In this policy, “we”, “us” and “our” refer to Taj Signature Hotel. “You” refers to any person who visits this website, makes an enquiry, or stays with us as a guest.

We are the data controller in respect of the information described in this policy. Any question regarding it may be directed to the front desk at either property using the contact details set out at the end of this document.

Scope of This Policy

This policy explains what information we collect, why we collect it, how it is used, with whom it is shared, how long it is retained, and what rights you have in relation to it. It applies to both of our Islamabad properties and to this website.

It does not apply to third-party websites that you may reach through links on this site, including Google Maps, YouTube and WhatsApp. Once you leave tajsignaturehotels.com, the privacy practices of the operator of that service apply in place of ours.

It also does not apply to reservations made through third-party travel platforms. Where you book through such a platform, that platform collects your information under its own policy and transmits to us only what is necessary to fulfil the reservation.

Information We Collect

We collect only such information as is necessary to respond to an enquiry, to arrange and provide accommodation, and to meet our obligations under Pakistani law.

Booking enquiries made through this website. The enquiry form on this site gathers your name, contact number, selected property, arrival and departure dates, number of adults and children, room category, number of rooms, and any additional requests you choose to include.

Reservations made by telephone or messaging. Where you contact us directly by telephone or WhatsApp, we record the details you provide in order to hold, confirm and manage your reservation.

Information collected at check in. A valid Computerised National Identity Card is required from every adult guest at check in, as required of hotels operating in Pakistan. International guests are required to present a passport. These particulars are entered in our guest register.

Information collected automatically. Our hosting provider records standard server information, including internet protocol address, browser type and version, device type, pages requested, and the date and time of each request. This is generated in the ordinary operation of any website and is not used by us to identify individual visitors.

How We Use Your Information

Your information is used for the following purposes and no others:

• To respond to enquiries and to provide the rates and availability you have asked for
• To confirm, hold, amend and manage your reservation
• To arrange services you have requested, including airport transfers, additional bedding and dining reservations
• To contact you regarding your own reservation where something requires your attention
• To maintain our guest register and to meet obligations imposed on us by Pakistani law and by local regulation
• To maintain the security and proper operation of our premises and of this website

We do not operate a mailing list. We do not send marketing correspondence, newsletters or promotional offers. We will not contact you for any purpose unconnected with your own enquiry or reservation unless you have asked us to do so.

Lawful Basis

We process your information on the following bases. Where you have made an enquiry or a reservation, processing is necessary in order to take steps at your request and to perform our contract with you. Where we record identity particulars at check in and maintain a guest register, processing is necessary for compliance with a legal obligation to which we are subject in Pakistan. Where we maintain the security of our premises and the proper functioning of this website, processing is necessary for our legitimate interests as an operator of hotels, balanced against your rights and freedoms.

Disclosure to Third Parties

We do not sell your information. We do not rent, trade or otherwise make it available to third parties for their own commercial or marketing purposes, and we do not use it to construct advertising profiles.

Information is disclosed only where disclosure is necessary, and then only to the following:

• Members of our own staff at the property at which you are enquiring or staying, to the extent required to perform their duties
• A driver or transport provider engaged on your behalf, where you have requested an airport transfer
• Law enforcement, regulatory authorities or other public bodies, where disclosure is required of us by law
• Professional advisers, where necessary and under a duty of confidence

Where you contact us through WhatsApp, your message is transmitted and stored by WhatsApp in accordance with its own privacy terms, over which we have no control.

Cookies and Embedded Content

This website uses only those cookies necessary for its proper operation and for the caching system that keeps pages loading quickly. We do not use advertising cookies, and we do not place tracking pixels on this site.

Certain pages embed content supplied by third parties, namely maps provided by Google and video provided by YouTube. Where such content loads, the provider may set cookies on your device. Video on this site is embedded through the youtube-nocookie.com domain, which reduces but does not wholly eliminate this.

You may block or delete cookies through your browser settings at any time. Certain features of this site may not function as intended if you do so.

Retention

Enquiries that do not result in a reservation are retained only for so long as the correspondence remains of use, and are then discarded.

Reservation records and guest register entries are retained for the period required by Pakistani law and by applicable local regulation. Once that period has elapsed, records are securely disposed of.

Server logs are retained by our hosting provider in accordance with its ordinary practice.

Security

This website operates over an encrypted HTTPS connection. Access to reservation records and to the guest register is restricted to members of staff who require it in order to perform their duties.

We take such measures as are reasonable to protect the information in our possession. No system of transmission or storage is entirely secure, however, and we are unable to guarantee absolute security.

Your Rights

Subject to applicable law, you may:

• Ask what information we hold concerning you
• Ask that inaccurate or incomplete information be corrected
• Ask that information be deleted, save where we are required to retain it
• Object to processing carried out on the basis of our legitimate interests
• Withdraw any consent you have given, without affecting processing already carried out

A request may be made by telephone to the front desk at either property. We may ask you to verify your identity before acting upon it, and we will respond within a reasonable period.

Children

This website is not directed at children and we do not knowingly collect information from them. Reservations must be made by a person of at least eighteen years of age, and a valid identity document is required from every adult guest at check in.

Amendment

We may amend this policy from time to time in order to reflect changes in our practices or in the law. The effective date shown at the head of this document indicates when it was last revised. Material changes will be reflected on this page, and your continued use of this website following any amendment constitutes acceptance of the policy as amended.

Contact

Any question, request or complaint concerning this policy or concerning information we hold may be directed to the front desk at either property. Reception is staffed twenty-four hours.